Privacy Policy

Last Updated: 12 February 2025

At Plant+, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

1 Information We Collect

  • Personal Information: Such as your name, email, shipping and billing address, phone number, and payment information.
  • Account Information: Login credentials and purchase history if you create an account.
  • Order Details: Items purchased, quantities, payment amounts, and shipping details.
  • Usage Data: Interactions with our platform, including OS type, device type, browser information, IP address, and app interactions.

2 How We Use Your Information

  • Order Fulfillment: Process, verify, and deliver orders, and handle returns and exchanges.
  • Customer Support: Address inquiries and provide support.
  • Personalization: Tailor content and recommendations based on preferences.
  • Marketing and Promotions: Send promotional emails with consent; you can opt out anytime.
  • Improving Services: Enhance product offerings and user experience using usage data.

3 Sharing and Disclosure of Your Information

We only share your data in limited circumstances, such as with service providers (payment processors, delivery partners, and IT support), to comply with legal obligations, or during business transfers.

We do not sell or rent your personal information to third parties.

4 Security of Your Data

We use industry-standard security measures to protect your data. While we strive to use commercially acceptable means, no electronic storage method is 100% secure.

5 Data Retention and Deletion

We retain your information as long as your account is active or as needed to provide our services. After account deletion or a deletion request, your information will be permanently deleted unless we are required to retain it for legal reasons.

For deletion requests, fill this form https://forms.gle/16D2X8HLaZmTXta17.

6 Your Rights

  • Access: Request access to your personal information.
  • Correction: Update or correct inaccuracies in your information.
  • Deletion: Request deletion of your personal information.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise rights, contact us at aadesh.baranwal@plantplus.in.

7 Use of Cookies

We use cookies to enhance user experience, analyze traffic, and provide targeted advertisements. You can adjust cookie settings in your browser preferences.

8 Changes to This Privacy Policy

We may update this policy to reflect changes to our practices. Significant changes will be posted on our website, and we may notify users via email or app notification.

9 Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Plant+ services. By accessing our services you accept these terms and conditions.

10 Cancellation and Refund

If you are not satisfied with your purchase, you can request a cancellation within 1 day of purchase. Refunds are done for damaged goods at the time of delivery.

11 Shipping and Delivery

We offer deliveries to Delhi NCR plant nurseries only right now.

12 Contact Us

If you have any questions or concerns, please contact us at aadesh.baranwal@plantplus.in or call us at +917827970875.